Nicky Grain, new Lancaster office manager at Alcedo Care Group.

In her new role, Nicki takes responsibility for the day-to-day management of the new office and her team of 28 people, ensuring the continued delivery of Alcedo’s award-winning portfolio of personal care, support and nursing services to clients of all ages. the region.

She will focus on working with the team to provide an exceptional level of care for clients who wish to remain independent in their own home, working with each on an individual basis to provide a package of care that meets their particular needs and in contacting their next of kin to provide peace of mind in these often uncertain times.

She will also look after the team of employees by overseeing everything from coordinating weekly rotations, days off and annual leave to ongoing staff training, personal development and career progression and will work with the broader management team to help the company achieve its expansion plans for the region. .

Well qualified for a career in care, Nicki’s two previous roles were in the more specialized area of ​​mental health, supporting people with a mental health diagnosis who suffered from addiction, poverty and / or homelessness and who needed access to services and financial support to meet their needs and improve their quality of life.

Delighted with her appointment, Nicki said: “I am so passionate about working in the health and social services industry and I am truly delighted to have joined a company that shares my commitment to caring for others. Alcedo has a wonderful reputation for compassionate customer service that I hope to build on as we develop and grow the Lancaster office, and a superb approach to employee development which I hope will help me. will continue to advance my own career for years to come.

Alcedo Care Group Managing Director Andy Boardman said: “Nicki was the obvious choice for this role, she has a lot of experience which I know will be invaluable to us as we develop this office, but she is also a real person who is committed to taking care and that shows in everything she does.

Nicki, 38, holds a BA (Hons) in Health and Social Welfare, NVQ3 in Child Care and Education, and a Basic Diploma in Community Youth Work. She lives in Freckleton, near Preston, with her fiance Chris and their five children, and when not working she enjoys going out and spending time with the children.

Founded in 2017, Alcedo Care continues to grow at a steady pace and is quickly gaining an enviable reputation as the home care provider of choice thanks to its superb team of 500 highly skilled and compassionate caregivers who are making a tangible difference in the quality of life of the company’s home care clients.

Led by Andy and Jo Boardman, a passionate husband and wife team, the company aims to bring something different to the industry by recruiting only the best caregivers and retaining them by valuing job satisfaction, training, development continuous professional, internal promotion prospects and compensation structure. This, combined with the use of the very latest technology, is what sets the Alcedo Care group apart from other home care providers.

With offices in Southport, Blackpool, Wigan, Preston and now Lancaster, Alcedo Care offers home care services throughout the North West region and was recently ranked best in the UK by the Review website online home care.

For more information on the range of home care services provided by Alcedo Care, or to discuss home care for yourself or a loved one, please visit or call the new office of Lancaster on 01524 958700.